Terms and Conditions
Welcome:
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All of our orders are custom. We don't typically have anything on hand. All orders are completed in the order they are purchased. The wait times may vary from order to order, but typically take 4-6 weeks to complete.
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We are currently 6-10 weeks out on orders. This may vary from day to day.
Payment Process:
We require a deposit at the start of every project. The deposit is 50% of the total cost of the project.
We accept debit and credit cards, either over the phone or in person. There is a 3% additional charge for the use of any debit or credit card. This is an additional cost that will not reflect any estimates or final charges.This fee will be added if you use a debit or credit card.
We accept checks. However, we will not start a project until the check has cleared the bank.
Delivery and Shipping
All orders can be picked up at our shop. We can deliver in the Marshfield area or 40 miles from our shop at no additional fee.
Areas 41 to 100 miles will have a deliver fee of .50 cents per mile. Any deliveries 101 miles or more will have a .70 cent charge per mile.
Any orders that need to be shipped will have a shipping and handling fee on top of the initial cost to the order. Shipping costs will vary depending on weight and shipping procedures.
For any orders that are shipped we will take pictures of the final project for the clients approval. Once the client has approved the order we will need payment plus the shipping and handing fees, before the item will be shipped.
Please inspect the items upon arrival. If something is damaged, please mark the paperwork included in your order with the shipping company and notify us as soon as possible. Please provide pictures of the damaged area so we can notify the shipping company.
Cancellations:
All of our orders are custom orders made just for you. If you decided you would no longer like your order you will get a full refund, if we have not started the project. You will only get a full refund if we have not purchased any items for your order. If we have started on your order in any fashion you will not get a full refund.
If we have purchased materials for your custom made order then you will get a refund minus the cost of the materials.
Because each order is custom built to your liking we will not accept any refunds or exchanges.
Additional Terms:
Gardner's Custom Woodwork is a company of two, because of this, lead times can vary from day to day.
We take pride in each and every project and strive to provide quality furniture that each customer is satisfied with. We can only do a couple orders at a time so our wait times may be longer, but each order will be completed in the order they are purchased in.
We will keep you up to date on the process of your order. We will let each customer know when we start their project. We ask for you to be patient with us as we make your furniture and we thank each and everyone of you for your business.